Based on your hosting plan subscription, you will be entitled to support for a number of change requests, such as updates and changes in text and images within your existing pages. For example, under the Standard Hosting plan, you will be entitled to 6 support calls. However, should you need support beyond the allocated number, we are also able to provide on as-needed basis at a reasonable rate.
Support also includes resetting of passwords, addition & deletion of email addresses, backup & restoration of website etc. As stated in the Hosting service page, we conduct a daily backup of your website and if the need arises, we can revert to an earlier backup that works for you.